Zoho Desk
Zoho Desk is a cloud-based help desk software for managing customer support tickets and automating support workflows. · Zoho · Productivity
Overview
Zoho Desk offers a free plan for small teams to manage customer support tickets via email, with basic automation and limited customization.
Good fit
Use Zoho Desk when you need a simple, cloud-based help desk for a small team to manage email support tickets.
- small teams
- startups
- agencies
Not a fit
Avoid if you require advanced automation, multi-channel support, or deep integrations beyond the free tier's capabilities.
- large enterprises
- complex workflows
- multi-channel support needs
Quickstart · 5 steps
- Sign up for a Zoho Desk account.
- Add up to 3 agents to your help desk.
- Configure your support email address.
- Set up basic ticket assignment rules.
- Start managing and responding to tickets.
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